Questions & Answers
Questions & Answers
How can I book a transfer on your site?
You can book a transfer as follows. Simply enter your destination and travel dates under “Online Booking”. You will then be shown the prices for the entire vehicle. Then click on “Book now” and you will receive your travel confirmation by email.
Can I cancel or change my booking?
You can cancel or change your booking free of charge up to 48 hours before the pick-up date. Call our support team, we will be happy to help you.
What payment methods do you accept?
You can choose between paying in cash to the driver, PayPal or credit card. For credit card payments, please contact us after your booking so that we can send you a payment link.
How can I contact customer support?
Please visit our support page and fill out the contact form or call us at +90 534 4410807.
Payments & Cancellations
When is the best time to book?
You can book your transfer online up to 48 hours before departure, but we recommend that you book as early as possible. If you need a transfer within 24 hours, please contact our customer support.
Will I be taken directly to my hotel or private accommodation?
Yes. Our service is always door-to-door. The driver will take you directly to the booking address you specify (hotel or holiday apartment).
I have not received a confirmation email. What can I do?
You will receive your travel documents automatically from the system approximately 10 minutes after booking. In rare cases, your email server or software may mistakenly classify our email as spam. If you think you should have already received a message from us, please contact our customer support.
When will I be picked up for my return flight?
You will find this information on your confirmation. You will be picked up so that you arrive at the airport 2.5 hours before departure. If you require a different pick-up time, please contact us.
Further questions
How do I find my driver upon arrival?
In your confirmation email you will receive details of the meeting point with your driver and other useful information. As well as the telephone number of our 24-hour support hotline. In most cases you will find our driver in the arrivals area (outside) once you have left the baggage claim. The driver will be waiting with a name sign.
What happens if the driver is late?
Transfer dates and time are always 24 hours agreed with the driver, so the probability that the driver is late, is extremely low. However, if you have trouble finding the driver, you can always call our customer service (phone number is on your booking receipt) and we will help you.
What happens if my flight is delayed?
All delays are monitored online to ensure that your driver is waiting for you when you arrive, or that a replacement vehicle is ready for you. You can notify us of any delays by SMS/WhatsApp on +49 151 47027097 and we will assist you.
My flight times have changed. Can I still change the booking?
That’s no problem. Simply send us an email with your new details and your booking number using the contact form and we will immediately send you a new confirmation by email.